At Plenitude Connect, our goal is 100% client satisfaction. However, if you have complaints regarding our advisory processes, fee structures, or executions, please follow the escalation matrix below.
Level 1: Customer Support
Your first point of contact for any primary queries or operational issues.
Email:support@plenitude.co.in
Phone: +91 80056 49698
Expected Turnaround Time (TAT): 2-3 Business Days
Level 2: Compliance / Grievance Officer
If Level 1 is unable to resolve your issue satisfactorily, you may escalate to the appointed Grievance Officer.
Name: Compliance Head, Plenitude Team
Email:support@plenitude.co.in(Please mark "ESCALATION: GRIEVANCE OFFICER" in the subject line)
Address: 5c, LAXMI COLONY, NEAR BOHRA JI KA BAGH OPP LAXMIMANDIR CINEMA, Tonk Rd, Jaipur, Rajasthan 302015
Expected Turnaround Time (TAT): 7-10 Business Days
Level 3: Regulatory Authority (SEBI SCORES)
If your complaint remains unresolved within 30 days of escalating to Level 2, or if you are not satisfied with the resolution, you may lodge a complaint with SEBI.
Please note that you must first exhaust the internal grievance redressal mechanism before approaching SEBI.
SEBI SCORES Portal:https://scores.gov.in/
SEBI Toll Free Helpline: 1800 266 7575 / 1800 22 7575
SMART ODR Portal:https://smartodr.in/