Privacy Policy

1. Introduction

Plenitude Connect Financial Services ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, AI chatbot, contact forms, and other services.

This policy is drafted in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

2.1 Information You Provide

• Contact Forms: Name, email address, phone number, area of interest, preferred consultation time, and any messages you provide.
• Newsletter Subscription: Email address.
• Exit Intent Form: Name and query topic.
• AI Chatbot Interactions: Text or voice messages you send to our AI assistant, including names, email addresses, and phone numbers shared during conversation.

2.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type, operating system, screen resolution.
• Usage Data: Pages visited, time spent, click patterns, scroll behavior.
• Cookies: Session cookies for website functionality and analytics cookies for usage analysis.

3. Cookies

We use cookies and similar technologies to improve your browsing experience. These include:

• Essential Cookies: Required for the website to function (session management, chatbot state).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, TradingView widgets).
• Third-Party Cookies: Set by external services like Trustindex (Google Reviews), TradingView, and Calendly.

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

4. How We Use Your Information

• To respond to your inquiries and schedule consultations.
• To provide general financial information via our AI chatbot.
• To send newsletters and market insights (only if you subscribe).
• To improve our website, services, and user experience.
• To comply with legal and regulatory obligations.
• To communicate with you via WhatsApp, email, or phone regarding our financial services.

5. AI Chatbot Data

Our AI chatbot processes your messages to provide general financial information. Conversations may be logged for quality improvement. The chatbot does not provide personalized investment advice, stock tips, or portfolio recommendations.

Chatbot data is processed via secure third-party APIs (Google Apps Script, Groq). We do not sell or share chatbot conversation data with third parties for marketing purposes.

6. WhatsApp Communication

When you initiate contact via WhatsApp through our website, your phone number and message are shared with WhatsApp (a Meta company). WhatsApp's own privacy policy applies to those communications. We use WhatsApp solely for responding to your financial service inquiries.

7. Data Sharing

We do not sell your personal data. We may share your data with:

• Service Providers: Google (Apps Script, Analytics), Groq (AI processing), Calendly (appointment scheduling).
• Regulatory Authorities: If required by law or regulatory mandate (SEBI, AMFI, or court orders).
• AMC Partners: When you choose to invest, your details may be shared with the relevant Asset Management Companies as required for KYC and investment processing.

8. Data Security

We implement reasonable security practices as required under the IT Act, 2000, including:

• 256-bit SSL/TLS encryption for data in transit.
• Input validation and sanitization on all forms.
• Secure API communication for chatbot and form submissions.
• Access controls and regular security reviews.

9. Consent

By using our website, submitting forms, or interacting with our AI chatbot, you consent to the collection and processing of your data as described in this policy. For contact forms, explicit consent is obtained via a mandatory checkbox before submission.

Under the DPDP Act, 2023, you may withdraw your consent at any time by contacting us.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions and chatbot logs are retained for a maximum of 3 years unless a longer retention is required by SEBI or other regulatory bodies.

11. Your Rights (DPDP Act, 2023)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure/deletion of your personal data.
• Withdraw consent for data processing.
• Nominate a person to exercise your rights on your behalf.

To exercise any of these rights, please email us at plenitudeofficejpr@gmail.com with the subject line "Data Rights Request".

12. Grievance Officer

In accordance with the IT Act, 2000, the name and contact details of the Grievance Officer are:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, please contact us: